Website first aid
Website first aid
From implementing small fixes to reversing catastrophic failures, we’ll work quickly to get your website up and running again.
When it has a problem, this can damage both your sales numbers and your reputation. We’ll provide you with a quick and honest appraisal of your website’s problems, and a clear roadmap to solve them.
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Website first aid
On hand when you need us the most.
Issue diagnosis
Our first step will be to diagnose your problem and provide you with as much information as possible about the root cause, explained in plain English. We’ll also give you the estimated costs and timescales to fix it.
For very urgent issues we aim to assess them same day where possible.
- Expert analysis
- Clear explanation of the cause
- Costs and timescales for fixes
Fixing the problem
Your website is an important business asset, and we understand the importance of getting it back on track as quickly as possible.
We’ll work with you to prioritise the work to ensure that the most important elements are dealt with first. Where necessary we’ll implement a short-term fix while a more permanent solution is developed.
- Speedy resolution of your issues
- Pragmatic solutions
- Fix prioritisation aligned to your needs
Being a total 'techno-luddite' myself, Open Door Digital are very easy to deal with, and can be relied on to understand what I need without me having to provide any more of a brief than a 'vague request' for what I'd like to do! Excellent value & a real peace of mind service.
Rachael Rodgers, Heir Tight Wills
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Complementary services to further your website’s performance
Website hosting and management
We don’t just do one-off website fixes, we can host and manage them for you long-term. So you can be confident that we’re always on hand when you need us.
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Website HealthChecks
Not sure whether your website is up to scratch? Our HealthChecks will give you a view on your website’s performance in terms of SEO, AI search optimisation and how well it converts visitors into customers.
Find out moreQuestions?
Do you offer first aid for websites you haven’t built? +
Yes, absolutely.
During our initial assessment we’ll check that your website is built on an infrastructure we’re comfortable working with. If we feel you’d be better off going to a different specialist for support, we’ll tell you straight away.
What types of websites can you work with? +
We specialise in WordPress, Shopify and WooCommerce. However, we can often help with websites built on other content management systems (CMS), including bespoke builds.
When you come to us with a problem, our first job will be to check we’re comfortable dealing with it for you. If we’re not, we’ll tell you straight away so you can find an alternative.
How quickly can you fix a problem? +
We aim to come back to you the same day, where possible, with an estimate of how long it will take to fix your problem.
However, we can only give an estimate. In the majority of cases we won’t know exactly how long it will take until we’ve started the work.
Every website is built in a slightly different way, so until we’ve started working with your website we won’t know if there are any unexpected challenges which could cause the work to take longer.
But we’ll always keep you up to date so you know how the work is progressing.
How much does it cost for you to fix a website? +
Our fixes are carried out on an hourly rate. Once we’ve taken a look at the problem, we’ll let you know what the hourly charge will be and estimate how long it will take. When we’ve started the work, we’ll keep you updated if we find it’s going to take longer than expected to fix.
Can you always fix a problem? +
Mostly, yes; we’re very tenacious!
Having said that, some problems are so big, or so fundamental to the underlying structure of the website, that fixing them might not be the most cost effective answer. If that’s the case we’ll be up front about it and discuss alternative solutions with you.